The dilemma

Three names on the spreadsheet keep catching your eye. A single tenant with a clean reference and a guarantor. A family of four with six weeks left on their notice, whose file carries a flag from the landlord before their current one, one line about damage that you have read four times and that still does not fit with the rest of their paperwork. And Mrs Anagnos's daughter, whose email asks how you are holding up before it says anything about the flat. The care home invoice is face up on the table beside the laptop.

Your options

1. Score all forty on the numbers and take the top one.
2. Write the criteria down and send them to all forty.
3. Contact the family first. They lose their home in six weeks.