The dilemma

Another order came back wrong today, the third this month, and your two other makers traded a look when they thought you weren't watching. Theo used to catch these mistakes in his sleep. Twice this week you have seen him slip out to the parking lot mid-shift, phone pressed to his ear, going quiet the moment you get close. The client wants the first pieces in ten days.

Your options

1. Take him aside privately and ask, as the person who trained him, what is really going on.
2. Move the contract pieces to your steadiest maker, so the deadline is safe.
3. Set one clear standard for the whole crew: same rules, no exceptions, starting now.